Looking for email training in Toronto or anywhere in Canada / the United States?
Imagine professional email messages that always get to the point and are polite. Imagine customer service experiences that build trusting relationships. Imagine your email volume going down, your stress levels going down and your productivity going up.
Bruce Mayhew Consulting offers email training in Toronto, across Canada and / or the United States.
Effective email etuquette training is an empowering workshop that helps everyone:
- Get to the point - quickly
- Reduce mistakes caused by misunderstood email
- Stop abusing To... Cc... and Reply All...
- Avoid writing hostile, bossy or rude email messages
- Write email messages that are easy to respond to
- Support corporate values and personal values
- Support teamwork
- Be more confident and more relaxed at work
Communication expert Bruce Mayhew provides effective email training that can increase productivity and enhance all relationships – from clients to co-workers to suppliers.
Our email etiuqette workshops use real email samples and hands-on demonstrations to explain how each of us can write email that is high-impact.
We've developed two options for our Executive email etiquette workshop (when your team can’t be away for a half-day).
- Our Executive Email Training addresses the most common challenges employees face when writing email. It's fast paced and the workshop is still interactive because we know adults learn best when they're active.
- Our Executive Email Training Series is the same content as our Three or Four Hour Email Writing Workshop, split between two sessions on two different days.
Our main focus is to teach you tips and techniques that will help you get results. We teach you how to share the right information with the right people at the right time in a respectful and organized manner.
Your Words Build Your Reputation: Training Outline:
1. Differentiate Yourself and Your Organization
- Support personal and corporate values in your email message
- Express your organizations core competencies
- Demonstrate the unique value proposition for the organization, product and service
2. Share Information Your Reader Needs
“Yours was my second course on effective business writing. The first was two days - a few years ago. I feel your course covers as much material in three hours as did the first course in two days. I have recommended your course to my supervisor.
- Manage their expectations… and yours
- Decrease the number of misunderstanding and errors
- Learn how different generations communicate (Multigenerational Communication)
3. Structure Of Your Email Message / Email etiquette
- Write quickly
- Read & Understand
- Reply to (with all of the information you requested)
Most business professionals spend 10 or more days every year writing email other people don't bother reading... a direct cost (or loss), of $2,800 to $3,450 per person or more. In addition, unread email have to be followed-up... an additional cost. Toronto based Bruce Mayhew Consulting's Email Training provides a cost effective way to improve customer service and be more successful.
Your Other Business Writing Will Also Improve
Email etiquette will also improve business writing. You'll discover email training will help you:
- Write impactful business letters
- Create more effective PowerPoint presentations
- Structure detailed requests for proposals
- Prepare for important phone calls / phone etiquette basics
Take positive action. Everyone can communicate more effectively.
Teamwork Delivers Organizational Benefits
If you’re considering team building for your team, our interactive email etiquette workshops are great ways for you to meet two objectives at one time. Our highly interactive course helps your teamwork together to learn effective communication techniques together – and the team building process encourages them to support each other when they return to the office.
We know people adopt new habits faster when they are part of the learning process and work with real email writing samples. Our testimonials demonstrate our training methodology works.
Customize Your Email Etiquette Course
Toronto based Bruce Mayhew Consulting will work with you to customize your email etiquette course so that it addresses the email concerns that are most relevant to your organization.
Here are a few of our workshop testimonials.
Are you looking to mainstream your communications and make effective business email writing the prevailing approach throughout your successful organization?
Like all of our Communication Training, our effective business email training is available in Toronto and throughout Canada and the US. Contact us for more information and to plan customized effective business email writing training.
We work to build long-term, collaborative relationships that maximize your overall success and earnings.
Give us a call. We'll listen.
Bruce Mayhew Consulting is strategic, branded, and relevant.
Contact us when you are ready.
Copyright © 2014 by Bruce Mayhew.