Email Etiquette Training: Protect your reputation and spend less time writing.
For more than 20 years, I have been providing customized email etiquette training that focuses on addressing team’s biggest challenges while aligning goals to your organizational values.
My email etiquette training is both engaging and interactive, drawing on years of expertise to keep participants actively involved. Business email etiquette training helps participants get more done in less time. And, as more of us work from home my email training now explores the relationship email and IM has with communication tools like video calls.
I’m a professional speaker, corporate trainer, executive coach and author. I’ve even been called an email linguist. The important thing is I’ll help your team get to the point, build trust, decrease misunderstandings and protect thier professional reputation.
You are one email away from an interactive, customized solution… or… one call does it all: 416 617 0462.
Plan | Engage | Succeed
“You can trust us to do the job for you.”
Get more done and confidently write email you are proud of.
Previous attendees consistently say the learning experience is enjoyable and memorable, and they leave with practical techniques they can put to use right away.
Are your email:
Easy to read?
Easy to understand?
Easy to respond to?
The average reader has an attention span of only 20 seconds. Mastering email communication is essential to help your employees be more efficient, save time, make fewer errors and create a positive internal and external reputation. Email etiquette training gives them the skills they needed to ensure their email messages (and subject lines) are clear, professional, and effective.
Benefits of Email Etiquette Training for Your Organization and Teams (onsite 4-hour or 2-hour training)
The following five categories highlight how email etiquette training can benefit your team and organization:
Enhance Communication Efficiency
Email etiquette training teaches professionals when to use email versus other communication channels, such as video calls, instant messaging or telephone. Leaders and teams learn to get to the point quickly, manage expectations, and “bottom-line” their messages, saving valuable time and reducing unnecessary back-and-forth. This efficiency results in faster decision-making and improved productivity across the organization.
Reduce Miscommunication and Conflict
Participants learn how their writing style impacts perceptions (a concept called “digital body language”). Email etiquette training also teaches how to easily write messages that are not misunderstood as being bossy, rude, or hostile. Leaders gain confidence their team know how to write messages clear, thoughtful email that actually help develop a team atmosphere of collaboration, minimizing unnecessary tension within teams.
Improve Professional Reputation
By demonstrating their experience and knowledge, your team of experts and using a positive tone and establish they are trusted professionals, leaders establish themselves as trusted professionals. Email etiquette training covers the use of professional language and structure, informative subject lines, proper greetings, and signature blocks. These practices help organizations present a polished image to clients, partners, and stakeholders, enhancing overall credibility.
Increased Accountability and Organization
Proper email etiquette includes best practices for using To, Cc, and Reply All fields, sending attachments, and avoiding mistakes like emailing the wrong recipients. These habits help organizations maintain orderly communication, ensure important information reaches the right people, and reduce the risk of errors that could harm reputation or operations.
Lower Stress and Greater Employee Satisfaction
With customized training and clear guidelines on when and how to use email, leaders and team members feel less overwhelmed by overflowing inboxes and unclear communication. Structured training, reinforced by customized workbooks and personal action plans, empowers individuals to communicate confidently, leading to less stress and a more positive work environment.
Corporate training expert, speaker and email linguist Bruce Mayhew turns knowledge into experience.
Our Approach To Business Email Writing
Our email writing training is designed to have immediate and long-lasting impact by helping participants make small adjustments as they learn to write email with greater clarity. To reinforce training and development, an optional customized workbook / reference book encourages immediate use of new tools, techniques and discussion points.
At the end of our email writing etiquette training will understand the importance of:
Bottom-lining their messages
How to spend less time writing and reading email
Writing an informative a subject line
How to not sound bossy, angry or rude
How to not forget to send attachments
How to avoid sending email to the wrong people
Who Should Attend?
You and I don’t write email because we love it, we write because we need it to be successful. All business professionals who want to be more confident and effective when they write to their clients and coworkers.
Toronto based Bruce Mayhew Consulting business email writing training supports your entire team.
Related Business Etiquette Training Workshops That Drive Business Success
Toronto corporate trainer Bruce Mayhew Consulting offers Generational Differences training and many other business etiquette courses & soft skills training solutions. We create customized professional development courses at our Canadian management central office in Toronto. We help your greatest assets think productive and be productive.
If you would like to learn more about how you and your organization can benefit from our business writing training or other communication skills courses call us at 416.617.0462.
Bruce Mayhew Consulting's most popular programs are Email Writing Training, Difficult Conversations, Generational Differences and Time Management Training.
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One call does it all: 416.617.0462
Email Writing & Email Etiquette
Email Etiquette Training can give more than 6 extra days of productivity per year.
Executive Email Etiquette Training Testimonial.
Email Etiquette Training Tips
Email Etiquette Training Tip #1
Use a greeting… Say Hello. Avoid being seen as bossy or rude – especially when you don't mean to be. The easiest solution to sound professional and helpful is to be polite. What would be the first think you would say to them if you were telephoning them or walking into their office? Do that!
Use the same etiquette tip when you close your email. Sign off by saying Good-bye or Thanks or Sincerely.
Email Training Tip #2
Use 5 – 8 words in your subject line. Most business people receive hundreds of messages a day – so help them notice your message is important. Help them and you be more productive.
A good subject line that tells the person what your message is about and will help you get yours noticed and answered.
Email Training Tip #3
Mark Twain said, “I didn't have time to write a short letter, so I wrote a long one instead.” Well – the same holds for email.
To be brief AND effective takes a bit of time and thought. You have to think about what your reader knows (in advance), and needs, so, you have to choose your words carefully.
When you take an extra minute you will likely be saving your reader many minutes – and you reduce the risk of them misunderstanding your message. To bottom line your message takes a little more effort but your productivity and professional reputation will be better for it.
Email Training Tip #4
Write a Cover Message When Forwarding Messages
Nobody wants a long email thread forwarded to him or her without any context. People are busy – so make their work easier not more complicated. Do them a favor and protect / build your personal brand reputation by writing a short summary (and why they should care / act), before forwarding.
Email Training Tip #5
Do Not Always Use ‘Reply All’
Before you hit ‘Reply All’ ask yourself if everybody needs to be included. If the answer is no, then don’t fill up other peoples inbox. You will be saving them time (even if they don't know), and protecting your personal and professional reputation because the fewer messages they receive, the happier they will be.
Email Training Tip #6
Add White Space To Your Email: Think Productive
If your message has only 2 sentences you are fine. I find if I am stringing together more than 4 or more sentences, it is time to add white space by breaking the message into 2 paragraphs and grouping similar information into paragraphs.
When you add white space to any business writing you make your message much easier to read, understand and reference in the future. It's about writing with style.
Thank you for visiting.
Bruce Mayhew Consulting offers corporate training, keynote speaker presentations and executive coaching in Toronto Ontario, Kingston Ontario, Montréal Quebec and throughout Canada and the USA. Our goal is to go to where employees are most comfortable and to help them acquire new skills and experience. We believe theory becomes experience when you use your new skills within safe career training environments.