Imagine spending less time reading and writing email while feeling more confident building your professional reputation.

Are your email:

  • Easy to read?

  • Easy to understand?

  • Easy to respond to?

The average reader has an attention span of only 20 seconds. Do your email keep up?

Email Etiquette Training Take-Away (onsite 4-hour or 2-hour training)

Learning how to write professional business email saves time and your reputation by:

  1. Getting to the point - quickly

  2. Demonstrating your experience and knowledge

  3. Getting the information you need when your need it

  4.  Writing clearly and managing everyones expectations. In other words, get more done in less time

  5. Avoid writing irritating email

  6. Writing professional business email using a positive tone

  7. Not being misunderstood as bossy or hostile

  8. Confidently using professional language and structure  (Formal versus Casual language)

  9. Writing informative Email Subject Lines

  10. How to use a Greeting (Salutation) and a Close

  11. Use a professional signature block

  12. No longer abusing To... Cc... and Reply All...

  13. Being mindful of when to use email and when not to use email

  14. Feeling less stressed

Great corporate training builds loyalty and improves your reputation as a professional.

Our Approach To Business Email Writing

It all starts with knowing why people email so badly and learning how to do it better. Corporate training expert Bruce Mayhew turns knowledge into experience and helps advance your writing style.  

Our email writing training is designed to have immediate and long-lasting impact by helping participants make small adjustments as they learn to write email with greater clarity. To reinforce training and development, a customized workbook / reference book encourages immediate use of new tools, techniques and discussion points. 

At the end of the business email writing training, participants will prepare a personal action plan and the top 3 ways they can improve their email writing skills. This personal promise to themselves is a reminder of the areas that will gave the greatest positive impact for their personal style and work environments.

At the end of our email etiquette training will understand the importance of:

  • Bottom-lining their messages

  • How to spend less time writing and reading email

  • Writing an informative a subject line

  • How to not sound bossy, angry or rude

  • How to not forget to send attachments

  • How to avoid sending email to the wrong people

Who Should Attend?

All business professionals who want to be more confident and effective when they write to their clients and coworkers.

Toronto based Bruce Mayhew Consulting business email writing training supports your entire team.

Related Business Etiquette Training Workshops That Drive Business Success

Toronto corporate trainer Bruce Mayhew Consulting offers Generational Differences training and many other business etiquette courses & soft skills training solutions. We create customized professional development courses at our Canadian management central office in Toronto. We help your greatest assets think productive and be productive.

If you would like to learn more about how you and your organization can benefit from our business writing training or other communication skills courses call us at 416.617.0462.

Bruce Mayhew Consulting's most popular programs are Email Writing Training, Difficult Conversations, Generational Differences and Time Management Training.


Let us help you with your email training. Call or email us:
One call does it all: 416.617.0462

Email Writing & Email Etiquette

Email Etiquette Training can give more than 6 extra days of productivity per year.

Email Etiquette Training can give more than 6 extra days of productivity per year.

Executive Email Etiquette Training Testimonial.

The Globe And Mail Email Writing Training

Email Etiquette Training Tips

Email Etiquette Training Tip #1

Use a greeting… Say Hello. Avoid being seen as bossy or rude – especially when you don't mean to be. The easiest solution to sound professional and helpful is to be polite. What would be the first think you would say to them if you were telephoning them or walking into their office?  Do that!

Use the same etiquette tip when you close your email. Sign off by saying Good-bye or Thanks or Sincerely.

Email Training Tip #2

Use 5 – 8 words in your subject line. Most business people receive hundreds of messages a day – so help them notice your message is important. Help them and you be more productive.

A good subject line that tells the person what your message is about and will help you get yours noticed and answered.

Email Training Tip #3

Mark Twain said, “I didn't have time to write a short letter, so I wrote a long one instead.” Well – the same holds for email.

To be brief AND effective takes a bit of time and thought. You have to think about what your reader knows (in advance), and needs, so, you have to choose your words carefully.

When you take an extra minute you will likely be saving your reader many minutes – and you reduce the risk of them misunderstanding your message. To bottom line your message takes a little more effort but your productivity and professional reputation will be better for it.

Email Training Tip #4

Write a Cover Message When Forwarding Messages

Nobody wants a long email thread forwarded to him or her without any context. People are busy – so make their work easier not more complicated. Do them a favor and protect / build your personal brand reputation by writing a short summary (and why they should care / act), before forwarding.

Email Training Tip #5

Do Not Always Use ‘Reply All’

Before you hit ‘Reply All’ ask yourself if everybody needs to be included. If the answer is no, then don’t fill up other peoples inbox. You will be saving them time (even if they don't know), and protecting your personal and professional reputation because the fewer messages they receive, the happier they will be.

Email Training Tip #6

Add White Space To Your Email: Think Productive

If your message has only 2 sentences you are fine. I find if I am stringing together more than 4 or more sentences, it is time to add white space by breaking the message into 2 paragraphs and grouping similar information into paragraphs.

When you add white space to any business writing you make your message much easier to read, understand and reference in the future. It's about writing with style.

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