Difficult Conversations training builds respect. Knowing how to have difficult conversations at work means you will reduce stress, build relationships and resolve conflict.

Difficult Conversations Training Impact (half or full day training)

It's natural to dislike challenging conversations, and yet learning how to have them is part of a well-balanced professional development plan. After our skills training course participants:

  • Know when having challenging conversations is the right solution… and when it is not
  • Know how to discuss what matters most
  • Resolve conflict face-to-face, by phone and by email
  • Use proven negotiation strategies to achieve better outcomes and business relationships
  • Evaluate your priorities - and theirs
  • Realize how beliefs (not logical ideas), often impact conflict management
  • Be able to give constructive feedback in a non-threatening way
  • Learn when and how to say No... respectfully
  • Know how to deal with difficult people when they are angry and/or hostile people

Difficult conversations training is an important part of a professional development plan. Toronto based Bruce Mayhew Consulting teaches participants how to use negotiation and conflict resolution skills that lead to mutually beneficial outcomes and long-term profitable relationships.

Our Approach

Toronto Difficult Conversations training expert and executive coach Bruce Mayhew Consulting provides practical step-by-step solutions supported by real life examples. We explore unique solutions that have great impact like:

  • How to discuss what matters most.
  • Why it's best to always consider a personal / emotional resolution.
  • The top mistakes managers make when having difficult conversations.

Crucial conversations and negotiations are important, that's why we also explore the impact of:

  • Triggers
  • Judgment
  • Assumptions
  • Fear
  • Beliefs

Who Should Attend?

Difficult conversations training is for all employees who manage staff, work in collaborative environments and/or who routinely negotiate or deal with difficult people (customers or suppliers). Confidently turn crucial conversations into constructive conversations.

To learn more about how you and your organization can benefit, call us at 416.617.0462.

Related Management Training That Drives Business Success

Bruce Mayhew offers professional development, career training and Difficult Conversations training in Toronto. We also offer training and speak at conferences in New York and throughout Canada and the USA. Bruce Mayhew Consulting's other popular programs are Email Etiquette Training, Generational Differences and Time Management Training.


Trainer, Coach, Writer & Conference Speaker.

Contact Us About Having Difficult Conversations

Lets start a great conversation. Call or email us for a free consultation and to learn more about our services:

Customize Your Management Training

Group and One-on-One Training
Keynote / Conference Speaking

 How To approach Difficult conversations

How To approach Difficult conversations

 Bruce Mayhew, Conference Speaker

Bruce Mayhew, Conference Speaker


Difficult Conversations Training Tips

Training Tip #1

Know what you want to achieve in advance. Be sure to stay positive, listen without judging and don't be defensive. Difficult conversations are emotional and can be stressful for everyone, but it's important we try not to BE emotional during the conversation.

Training Tip #2

Make sure the timing right. Everyone involved has to be 100% present and not distracted - therefore - make sure you do this (as best you can), when everyone is at their best.

For example - you don't want to have a difficult conversation as your associate is running out the door late for a meeting - or when you and your partner are pulling up to a New Years eve party.

Training Tip #3

Know that it's going to be uncomfortable for you and the other person / people... so, be comfortable with the idea that you will be uncomfortable.

Knowing you are going to feel uncomfortable during a difficult conversation will help you keep your focus and your emotions in check.

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