Why Difficult Conversations Matter — and How They Build Trust and Respect at Work

Nobody enjoys having difficult conversations at work. They’re uncomfortable, unpredictable, and emotionally charged. But here’s the truth: difficult conversations are not about conflict—they’re about care and respect, for yourself and for others.

When you choose to have a tough conversation, it almost always means you care enough about the topic, the work, the people and/or the relationship to face discomfort rather than avoid it. You make the bold decision to accept short-term discomfort make a positive long-term difference.

This is the first of a three-part blog series focusing on the importance of difficult conversations, constructive feedback and crucial conversations.

The Cost of Avoidance

Avoiding difficult conversations rarely solves the problem—it usually makes it worse.

Silence can be misinterpreted as agreement, creating a professional reputation problem. Over time, unspoken frustrations build, performance issues deepen, and trust erodes.

Think of it this way: firing someone isn’t a difficult conversation—it’s what happens when the opportunity to have a difficult conversation and to offer constructive feedback was missed… or avoided.

Research by Harvard Business Review and Crucial Conversations authors Patterson, Grenny, McMillan & Switzler shows that unresolved tension in teams directly lowers performance and engagement.

The Power of Connection Through Challenge

Handled respectfully, constructive feedback usually has the benefit of strengthening connection. It shows honesty, courage, and belief in others’ capacity to handle truth. When you build a culture of respectful candour, people stop fearing what they don’t know—and start engaging with curiosity and trust.

When someone brings a tough issue to you, it’s often an act of respect—they’re taking a risk to help the team move forward.

Creating a Culture of Safe Conversations

Successful teams build psychological safety—a shared belief that it’s safe to take interpersonal risks.

Dr. Amy Edmondson’s research at Harvard found that teams with high psychological safety outperform others because feedback and mistakes are treated as learning opportunities, not failures.

Leaders model this by showing humility, curiosity, and openness to feedback.

When feedback comes from a place of care, difficult conversations become growth opportunities, not threats.

Key Takeaway

When it comes to being a great leader, difficult conversations are crucial conversations. Avoiding difficult conversations protects comfort, not progress.

Having constructive feedback and working through the issues related to difficult conversations builds trust, respect, and stronger working relationships—the foundation of great leadership.

I hope you enjoyed this first of a three-part blog series focusing on the importance of difficult conversations, constructive feedback and crucial conversations.

Thank you for reading “Why Difficult Conversations Matter”. I look forward to hearing from you if you have any questions.

Bruce

About Bruce and Bruce Mayhew Consulting

Bruce is Corporate Trainer, Keynote Speaker, Author and Executive Coach.

Bruce Mayhew Consulting specializes in customized Difficult Conversations, Crucial Conversations or Conflict Management Training, Email Etiquette Training, Leadership & New Leadership Development, Generational Differences, Time Management Training and other soft skills training solutions in Toronto and across Canada. Bruce is also an Executive Coach to a few select clients.

Bruce is an experienced motivational speaker in Toronto and has inspired audiences across Canada and within the USA and the UK. Bruce works hard to always make sure your training event, conference, retreat, or annual general meeting is a success.